Privacy Policy

1. Introduction

This Privacy Policy applies to the services and application “Lead Message Automation”, operated by Voositor under the brand “Grow with Rakesh”. We are committed to protecting your privacy and ensuring transparency in how we handle your data.

This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, services, and applications.

This policy also applies to data processed through our messaging automation platform, customer communication tools, unified inbox, workflow automation features, AI-powered tools, and integrations with Meta platforms including Facebook Messenger, Instagram Direct Messages, and WhatsApp Business.

2. Information We Collect

We may collect and process the following types of data:

Personal Information

• Name
• Email address
• Phone number
• Business details

Communication Data

• Messages
• Inquiries
• Chat interactions
• Customer support communication

Usage Data

• IP address
• Browser type
• Device type
• Pages visited
• Session and login activity

Marketing and Engagement Data

• Ad interactions
• Lead form submissions
• Campaign responses
• Messaging referral or attribution information

Meta Platform Data

When authorized, we may access limited data from Meta platforms such as Facebook, Instagram, or WhatsApp, including:

• Messages sent to business pages or business accounts
• User interactions with ads or messaging flows
• Public profile information, where permitted by Meta
• Channel-specific identifiers such as recipient IDs, page IDs, Instagram business account IDs, phone number IDs, and related business asset identifiers
• Referral or attribution metadata, such as ad identifiers, click-to-message metadata, or first-touch source information where available

Operational Platform Data

To provide our services, we may also collect and store:

• Contact records created from inbound conversations
• Conversation history and message status
• Tags, labels, notes, assignments, and custom field values
• Workflow, automation, scheduler, delivery, and audit logs
• AI configuration and related business knowledge-base content
• Internal settings configured by account owners or authorized team members
• Administrative and support activity records, including impersonation or account switching logs where applicable

Profile Data

Where supported by the connected platform and permitted by Meta, we may store and display:

• Display name
• Username
• Profile image
• Biography
• Public profile link

Not all connected channels provide the same profile information.

3. How We Use Your Information

We use collected data to:

• Provide and manage our marketing and automation services
• Respond to customer inquiries and messages
• Improve response time through chat automation tools
• Manage advertising campaigns and analyze performance
• Enhance user experience and service quality
• Ensure security and prevent fraud

We only use data necessary to deliver these services.

We may also use information to:

• Operate a unified inbox across supported channels
• Create and manage contact records and customer conversation history
• Route messages, webhooks, and channel events to the correct customer account or workspace
• Run workflows, AI responses, scheduling, human handoff, and assignment features
• Send notifications and internal alerts
• Monitor token health, webhook connectivity, suspicious activity, failed delivery, or automation loops
• Generate audit logs, system logs, workflow logs, and support records
• Troubleshoot, maintain, and improve our services

4. Use of Meta Platform Data

If you interact with our services via Meta platforms such as Facebook, Instagram, or WhatsApp, we:

• Access and process data only as required to provide messaging and marketing services
• Do not use this data for unauthorized purposes
• Do not sell or share Meta user data with third parties
• Comply with Meta Platform Terms and Meta Data Policies

We may use Meta platform data to:

• Receive, store, display, and respond to customer messages
• Sync available profile information when returned by Meta and permitted for use
• Trigger workflows, auto-replies, human handoff, and internal notifications
• Manage channel connections, webhook subscriptions, token health, and business messaging operations
• Store referral or attribution metadata for operational and marketing analysis

We only process Meta platform data as needed to provide and support the connected business messaging services.

5. Data Sharing

We do not sell personal data.

We may share data only with:

• Authorized employees or service providers
• Clients, when acting on their behalf for marketing or communication
• Legal authorities if required by law

All data sharing is limited and necessary for service delivery.

We may also allow controlled access to data for:

• Platform administrators or support staff for troubleshooting, maintenance, billing, compliance, abuse prevention, fraud detection, or security review
• Infrastructure, hosting, storage, email delivery, analytics, or support providers acting on our behalf under appropriate safeguards

6. Data Retention

We retain personal data only for as long as necessary to:

• Provide services
• Comply with legal obligations
• Resolve disputes
• Maintain service continuity and security

Users may request deletion of their data at any time.

We may also retain operational records, logs, audit entries, workflow history, delivery logs, and security records for a reasonable period where necessary for reliability, compliance, abuse prevention, dispute resolution, debugging, and lawful business purposes.

7. Data Security

We implement appropriate security measures including:

• Secure servers and encryption
• Access controls
• Monitoring for unauthorized access
• Role-based access restrictions
• Tenant or account-level separation
• Administrative audit logging

However, no system is 100% secure, and users share data at their own risk.

8. Your Rights

You have the right to:

• Request access to your data
• Request correction of your data
• Request deletion of your data
• Stop receiving messages at any time by replying “STOP” on WhatsApp, Instagram, or Facebook
• Unsubscribe from emails using the unsubscribe link
• Contact us for any data-related request

To exercise these rights, contact us at:

Email: info@voositor.com

Where applicable, account owners may also request export, correction, or deletion of contact, conversation, and account-level business data processed through our services.

9. Cookies

We use cookies to:

• Improve website functionality
• Analyze user behavior
• Optimize marketing performance

Users can control cookies through browser settings.

We may also use technical or session-related cookies necessary for secure login, account access, administrative functionality, and platform operation.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

This may include links to external websites, Meta properties, social profiles, or profile links displayed inside our application where such links are available.

11. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page.

Material changes may also be communicated through website notices, account notices, or other appropriate communication methods where required.

12. Contact Information

For any privacy-related concerns, contact:

Email: info@voositor.com

13. Compliance Statement

We comply with applicable data protection laws and Meta Platform policies. Data collected via Meta platforms is used strictly for providing services and improving user experience, and not for unauthorized data exploitation.

We do not use Meta platform data for unauthorized resale, unrelated profiling, or improper commercial exploitation.

14. Multi-Account / Tenant Separation

Our platform may support multiple customer accounts, workspaces, or tenants within the same system. We apply account-level separation so that each customer’s channels, inbox, contacts, workflows, settings, and related operational data are intended to remain separated from other customer accounts.

However, designated platform administrators may access customer environments when necessary for support, maintenance, security review, compliance, billing, abuse prevention, or troubleshooting. Such access may be logged through internal audit systems.

15. Administrative and Support Access

Certain administrative users may have access to customer environments, channel settings, automation settings, AI settings, contacts, logs, or related account data for support and operational purposes.

This may include controlled impersonation or account switching features used to:

• Diagnose problems
• Provide requested support
• Maintain service continuity
• Investigate misuse or abuse
• Secure and administer the service

Such access is intended to be limited, role-based, and used only where reasonably necessary.

16. Automated Processing and Notifications

Our platform may automatically process messages and events in order to:

• Run workflows and auto-replies
• Pause automations when suspicious loops or safety conditions are detected
• Assign conversations to team members
• Send notifications by email or supported channels
• Generate delivery logs, workflow logs, system logs, and audit trails

These automated actions are based on business configuration, connected channel activity, and customer-defined rules.

17. AI Features

Where enabled by the customer, our services may use AI-based features to:

• Generate suggested or automated replies
• Summarize interactions
• Extract structured business information
• Support workflow execution
• Use configured knowledge-base data to improve responses

These features may use stored message content, contact context, business configuration, and related account data as part of service delivery.

AI features are used only within the configured service scope of the customer account.

18. Business Messaging and Profile Data

Where supported by the connected platform and permitted by Meta, our application may display profile-related details such as:

• Name
• Username
• Profile image
• Biography
• Public profile link

Not all platforms provide the same fields, and some channels may provide only limited profile information.

19. Data Deletion Requests

If you wish to request deletion of your data or data processed through our application, please contact us at the email address listed above.

We will review and process valid requests in accordance with applicable law, Meta platform requirements, technical limitations, security obligations, and legitimate operational needs.